Kawasaki Launches Nursing Care Support Services to Provide Equipment and Robots to Care Facilities

Aug. 07, 2024


Tokyo, August 7, 2024 — Kawasaki Heavy Industries, Ltd. announced today its entry into the nursing care support services field . This entails support for nursing care facilities, which face labor shortages and other challenges, via the introduction of suitable nursing care equipment, robots and more. As part of coordinated efforts with the No Lifting Association, Kawasaki will analyze onsite issues and needs at nursing care facilities, nursing care equipment manufacturers and other concerned parties, and pursue support measures through recommendation of equipment, robots and similar. In addition, Kawasaki will offer support measures for the development of new equipment in this field and its introduction, utilization and establishment in nursing care facilities. The company is currently a participant in the Kobe City Eldercare Technology Implementation and Promotion Project, through which it is conducting verification tests at Special Elderly Nursing Home Rokko No Yakata (operated by Social Welfare Corporation Koryo-Fukushikai) and Private Nursing Care and Residential Home Diage Kobe (operated by JR West Properties Co., Ltd.).


Advantages of Kawasaki Nursing Care Support Services

  1. Collection of data necessary for decisions regarding nursing care equipment introduction and visual representation of potential results
    Kawasaki’s services combine the company’s behavior measurement technologies rooted in unique technological know-how with the No Lifting Association’s knowledge and experience in the nursing care field to identify problems faced by nursing care facilities and help them easily select equipment that addresses those problems. Kawasaki is able to provide scientific data on improvement results following equipment introductions to help nursing care facilities make decisions regarding whether or not to introduce products. Moreover, the company can conduct assessments on degree of usage establishment for said equipment via continual behavioral measurements following introduction, thus offering seamless support from introduction to full establishment.
  2. Behavioral measurements and problem identification to protect facility resident privacy and reduce burdens on nursing care staff
    Kawasaki utilizes its mapxus Driven by Kawasaki™*1 indoor location information service for behavioral measurements on nursing care staff. This service only uses positioning information from existing Wi-Fi networks in each facility, and does not gather visual images or other private information enabling the identification of individuals, which protects the privacy of nursing care facility residents. Furthermore, the service eliminates time and labor required by facility staff for keeping manual records during individual tasks and holding individual meetings, while also efficiently providing visual representations of care activities and elucidating problems therein.
  3. New community formation and new nursing care equipment development support based on onsite challenges
    Measurement data from nursing care facilities is shared not only with those facilities, but also with nursing care equipment manufactures, who take part in Kawasaki's services. This promotes the formation of new communities among said facilities and manufacturers and, by allowing the manufacturers themselves to gain more thorough understanding of issues faced onsite, encourages the development of nursing care equipment based on actual workplace needs, thus helping to solve problems faced by the nursing care industry and wider society. Kawasaki plans to manage and utilize behavioral measurement data on nursing care staff, quantitative assessments of nursing care equipment and so forth via the Kawasaki Digital Platform.*2

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Nursing care behavioral measurements carried out using the mapxus Driven by Kawasaki™*1 indoor location


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Example of data used for visual representation of nursing care tasks and identification of problems


Japan is becoming a super-aged society the likes of which have never been seen elsewhere in the world. According to the Ministry of Health, Labour and Welfare, the nation will face a labor shortage amounting to roughly 690,000 nursing care workers by 2040. Therefore, it is necessary to improve workplace productivity in nursing care facilities while also maintaining and improving care quality levels, which makes for some increasingly tough challenges among operators in the nursing care services field. Moreover, persons who take care of their own family members while working face increasingly trying demands on their time and energy, leading to declines in worker productivity and worsening of other problems throughout society. In response to labor shortages faced by the nursing care industry, Kawasaki strives to provide services in support of nursing care operations and solve problems faced therein. Through these efforts, the company strives to protect the dignity of persons on the receiving end of nursing care services and make the nursing care industry more sustainable, while also realizing a society that provides all necessary care for the elderly, caregivers and their families, and all other persons tied to nursing care operations.


*1    mapxus Driven by Kawasaki™: A service that provides seamless indoor and outdoor location information using indoor positioning information based on Wi-Fi networks and outdoor positioning information and map data based on GPS and other technologies.
*2    Kawasaki Digital Platform: A cloud platform system based on Microsoft Azure that offers user management, data management and other features.


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