CASE STUDY

Case Study

We will introduce an interview with a company that has introduced the
operation
management system SOPass.

Yukichi Takaoka

Senior Staff Officer, Technology Development Department
CO2-free Hydrogen Energy Supply-chain Technology Research Association (HySTRA)

What is the functionality of SOPass that you find
indispensable for your
business, and why?

SOPass keeps our on land support team up-to-date with SUISO Frontier’s status with her current location and vessel speed.
There are other vessel tracking applications that use AIS data but they do not allow vessel
location tracking once the vessel travels a distance from shore. SOPass is essential for us as SUISO Frontier sails internationally.
We find SOPass’s Voyage Track function very useful too. It allows us to quickly draw voyage tracks, which helps us
understand the courses of the vessel when conducting verification tests.

What is your overall impression on SOPass? Is SOPass easy to use?

SOPass UI (user interface) is easy to use, and we got used to using SOPass very quickly.
Our team members are enjoying using SOPass right after a short and simple training session.

What part of your work has become easier with SOPass?
Is your workload reduced?

SOPass collects voyage data every 30 minutes, and with its Reporting function, we can extract the data via internet any time.
This has freed us from physically visiting sites to retrieve loading/ unloading data recorded onboard. We can now conduct
situation analysis remotely, as quickly as a blink of an eye!

How would you describe our customer service, before and after
implementing SOPass?

We have rarely had to contact the SOPass team because its UI is quite easy to use, but when we do, they are always
responsive and complacent, and make sure to solve whatever issues we face.