Regarding the Investigation Report by the Japan Transport Safety Board for the Crack in the Bogie Frame of the Series N700 Shinkansen Train

With reference to the defects during our manufacturing process of Series N700 Shinkansen train bogie frames, we, as the manufacturer of the bogie frame, hereby express our sincere apology for the inconvenience and concern caused to passengers of Tokaido-Sanyo Shinkansen, West Japan Railway Company (hereinafter referred as “JR West”), Central Japan Railway Company, and any other related parties.

Today, the Japan Transport Safety Board released the investigation report on the crack (structural failure) in the bogie (or truck) frame of the series N700 Shinkansen train owned by JR West, which occurred at Nagoya Station on 11 December 2017.

In order to prevent this kind of defect from occurring again during our manufacturing process, we are working on corrective measures for recurrence prevention, as stated in “Regarding the Defects during the Manufacturing Process of Series N700 Shinkansen Train Bogie Frames,” released on 28 September 2018.

We will continue to strengthen the quality management system across the company in order to provide products and services that our customers can use with peace of mind.